Payment Policy
At Povelio we want checkout to be simple, secure and stress free. Every payment on our website is encrypted and handled by trusted, industry standard payment providers, so you can shop for your pet with confidence.
Accepted Payment Methods
You can pay using any of the following:
- Visa
- Mastercard
- Mastercard Debit
- American Express (AMEX)
- Apple Pay
- Google Pay
- Shop Pay
These options let you complete your purchase quickly, whether you prefer card payments or a digital wallet.
Currency and Pricing
All orders are charged in pounds sterling (GBP). Prices include any UK VAT that applies, and the amount shown at checkout is the final amount you pay.
Payment Security
All payments are protected with SSL encryption and processed by certified providers that meet PCI-DSS standards. Your card details are entered on a secure page and are never stored on our servers.
When Is Payment Taken?
Payment is taken when you confirm your order at checkout. If a payment is declined, the order will not be placed and you will not be charged.
Fraud Checks and Verification
To protect you and us, orders may be subject to routine fraud and security checks by our payment providers. Occasionally we may need to verify details before dispatch. This helps keep your payment safe and prevents unauthorised use of your card.
No Hidden Fees
The price you see at checkout is the total you pay. We do not add any hidden charges, card surcharges or handling fees. Any delivery cost, where it applies, is shown clearly before you confirm your order.
Failed or Declined Payments
If your payment is declined, try another card or wallet, check that your details are correct, or contact your bank to authorise the transaction. If it still will not go through, email us at info@povelio.com and we will help.
Refunds
Where a refund is due, it is returned to your original payment method in GBP. The time it takes to appear depends on your bank or card provider. See our Return and Refund Policy for full details.
Contact Information
If you have any questions about payment, please get in touch.
- Store name: Povelio
- Company name: Purevanta Ltd
- Company registration number: 16982782
- Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
- Email: info@povelio.com
- Phone: +44 20 8040 1826
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT). Saturday and Sunday: closed.