Terms of service
This website is operated by Purevanta Ltd, trading as "Povelio" ("we", "us", "our"). By visiting our site or purchasing something from us, you agree to be bound by the following Terms and Conditions ("Terms"), together with any additional policies referenced here or accessible by link. These Terms apply to all users of the site, including browsers, customers and merchants. Please read them carefully.
ARTICLE 1 - CONDITIONS FOR THE ONLINE STORE
1.1 By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us consent for any minor dependents to use this site.
1.2 You may not use our products or our site for any illegal or unauthorised purpose, nor may you break any law that applies to you.
1.3 You must not transmit any viruses, worms or other destructive code.
1.4 A breach or violation of any of these Terms will result in the immediate termination of your access to our services.
ARTICLE 2 - COMPANY DETAILS
- Store name: Povelio
- Company name: Purevanta Ltd
- Company registration number: 16982782
- Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
- Email: info@povelio.com
- Phone: +44 20 8040 1826
ARTICLE 3 - GENERAL CONDITIONS
3.1 We reserve the right to refuse service to anyone, for any lawful reason, at any time.
3.2 You understand that your content, excluding card details, may be transferred unencrypted and involve transmissions over various networks and changes to meet technical requirements.
3.3 You agree not to reproduce, duplicate, copy, sell or exploit any part of the service without our express written permission.
ARTICLE 4 - ACCURACY AND TIMELINESS OF INFORMATION
4.1 We are not responsible if information on this site is not accurate, complete or current. The material is provided for general information only.
4.2 Any historical information is provided for reference and may no longer be current.
4.3 We reserve the right to modify the contents of this site at any time.
ARTICLE 5 - MODIFICATIONS TO THE SERVICE AND PRICES
5.1 Prices for our products may change without notice.
5.2 We reserve the right to modify or discontinue the service, or any part of it, at any time without notice.
5.3 We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the service.
ARTICLE 6 - PRODUCTS OR SERVICES
6.1 Certain products may be available exclusively online in limited quantities and are subject to our Return and Refund Policy.
6.2 We have made every effort to display product colours and images as accurately as possible, but we cannot guarantee that your screen will show colours accurately.
6.3 Our products are pet accessories intended for comfort, safety and everyday use. They are not medical devices and are not a substitute for professional veterinary care or advice.
6.4 We reserve the right to limit the sale of our products to any person or region.
6.5 Right to cancel: in line with UK consumer protection law you may cancel your order within 14 days of receipt. Povelio offers an extended 30 day return window as set out in our Return and Refund Policy. This does not affect your statutory rights.
ARTICLE 7 - PET SAFETY AND CORRECT USE
7.1 You are responsible for choosing the correct size and type of product for your pet and for following any fitting or usage guidance we provide.
7.2 Items such as harnesses, collars, life jackets and carriers are aids, not guarantees of safety. You should always supervise your pet when using them, especially near water or in traffic.
7.3 Please inspect items regularly for wear and stop using any item that is damaged.
ARTICLE 8 - BILLING AND ACCOUNT INFORMATION
8.1 We reserve the right to refuse any order you place with us.
8.2 We may limit or cancel quantities purchased per person, per household or per order.
8.3 You agree to provide accurate and current account and order information.
8.4 You agree to update your details promptly so that we can complete your transactions and contact you as needed.
ARTICLE 9 - PRICING
9.1 All prices are shown in pounds sterling (GBP) and include any applicable UK VAT.
9.2 For deliveries within the United Kingdom, the price shown at checkout is the final price, with no additional customs duties or import fees.
9.3 The price you pay is the price displayed at the time you place your order.
ARTICLE 10 - PAYMENT
10.1 Payment is taken when you confirm your order at checkout, as described in our Payment Policy.
10.2 All payments are processed securely by certified third party providers, and we do not store your full card details.
10.3 If a payment is declined, your order will not be placed.
ARTICLE 11 - OPTIONAL TOOLS AND THIRD-PARTY LINKS
11.1 We may give you access to third party tools over which we have no control, provided on an "as is" basis and used at your own risk.
11.2 Our site may include third party links and materials. We are not responsible for third party websites, and you should review their policies before engaging with them.
ARTICLE 12 - USER COMMENTS AND FEEDBACK
12.1 We may use any comments or feedback you send us without restriction or obligation to keep them confidential.
12.2 Your comments must not violate the rights of any third party or contain unlawful or harmful content.
12.3 You are solely responsible for any content you submit.
ARTICLE 13 - PROHIBITED USES
You are prohibited from using the site for any unlawful purpose, to break any law, to infringe our intellectual property, to submit false or misleading information, to upload malicious code, to collect the personal data of others, to spam or phish, for any obscene purpose, or to interfere with the security features of the site. We may terminate your use of the service for breaching any of these terms.
ARTICLE 14 - WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY
14.1 We do not guarantee that your use of the service will be uninterrupted or error free.
14.2 Except where such liability cannot be excluded under UK law, we are not liable for any indirect or consequential loss arising from your use of the service or products.
14.3 Nothing in these Terms limits or excludes your statutory rights as a consumer.
ARTICLE 15 - RETURN POLICY
15.1 You may return items within 30 days of receipt, as set out in our Return and Refund Policy.
15.2 Unless an item is faulty, damaged or incorrect, return postage is your responsibility.
15.3 Returns must be sent to the address provided by our customer service team on request.
ARTICLE 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Purevanta Ltd and its affiliates against any claim arising from your breach of these Terms or of any law or third party right.
ARTICLE 17 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue in full effect.
ARTICLE 18 - TERMINATION
18.1 Obligations and liabilities incurred before the termination date survive the termination of this agreement.
18.2 These Terms remain in effect until terminated by either you or us.
18.3 If we suspect that you have failed to comply with these Terms, we may terminate your access without notice.
ARTICLE 19 - ENTIRE AGREEMENT
19.1 Our failure to exercise or enforce any right does not constitute a waiver of that right.
19.2 These Terms represent the entire agreement between us and supersede any prior agreements.
19.3 Any ambiguity shall not be interpreted against the party that drafted these Terms.
ARTICLE 20 - GOVERNING LAW
These Terms and any matter arising from your use of this website are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. This does not affect your statutory rights as a consumer.
ARTICLE 21 - CHANGES TO THESE TERMS
21.1 You can review the most current version of these Terms at any time on this page.
21.2 We reserve the right to update or change these Terms by posting updates to our site.
21.3 Your continued use of the site after any change constitutes acceptance of those changes.
Related policies: Privacy Policy, Shipping Policy and Legal Notice.