Legal notice

This legal notice sets out who operates the Povelio website and the key legal information about our business. It is provided in the interest of transparency and in line with applicable UK law.

1. Company Information

  • Store name: Povelio
  • Legal company name: Purevanta Ltd
  • Company registration number: 16982782
  • Country of registration: England and Wales, United Kingdom
  • Registered office: 128 City Road, London, EC1V 2NX, United Kingdom

2. Contact Details

Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT). Saturday and Sunday: closed. We aim to respond to all enquiries within 24 hours. You can also reach us through our Contact page.

3. Responsible for Content

Purevanta Ltd is responsible for the content published on this website, from its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

4. Website Hosting

This website is hosted by Shopify Inc., which provides the online platform that allows us to sell our products to you. Shopify's servers store the data required to operate the store on our behalf.

5. VAT Information

All prices displayed on this website are in pounds sterling (GBP) and include any applicable UK VAT where chargeable. The final price shown at checkout is the total amount payable, and no additional customs duties or import fees apply to deliveries within the United Kingdom.

6. Nature of Business

Povelio is an online retailer of pet products and accessories, including beds, carriers, harnesses, collars, apparel, feeding and grooming items and comfort accessories, serving customers in the United Kingdom. Our products are made for the everyday comfort, safety and enjoyment of your pet. They are not medical devices and are not intended to diagnose, treat or cure any condition, and they are not a substitute for professional veterinary care. Povelio is a trading name of Purevanta Ltd.

7. Consumer Rights

Your purchases are protected under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Details of how to return an item or request a refund are set out in our Return and Refund Policy.

8. Online Dispute Resolution

If you have a complaint, please contact us first at info@povelio.com and we will do our best to put things right. Most issues can be settled quickly and informally. If we cannot resolve a dispute directly, you may refer the matter to an alternative dispute resolution body or to the courts of England and Wales, which have jurisdiction.

9. Intellectual Property

All content on this website, including text, images, logos and the Povelio name, is the property of Purevanta Ltd or its licensors and is protected by applicable intellectual property laws. It may not be reproduced or used without our written permission.

10. Governing Law

This legal notice and any matter arising from your use of this website are governed by the laws of England and Wales.

11. Updates

We may update this legal notice from time to time. The current version is always available on this page.